We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@gletery.com or chat box on our website ✔
Please note that returns will need to be sent to the Return address.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question atservice@gletery.com.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us atservice@gletery.com.Dispute & Chargeback Policy

Every item you receive is carefully made by elderly Tibetan artisans—each piece carries their time, devotion, and blessings.Sometimes, the process takes longer due to the handmade nature, or delays may occur in transit due to customs or logistics issues.If there is any problem with your delivery, please don’t worry or feel frustrated. Simply message us via email or live chat and we will assist you right away.Our artisans rely on every order to support their livelihoods. We kindly ask you not to initiate a chargeback or dispute hastily, as it could hurt real people behind the product. Your understanding means the world to us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@gletery.com.Please note that returns will need to be sent to the Return address.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question atservice@gletery.com or chat box on our website (more quickly).Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us atservice@gletery.com.Dispute & Chargeback Policy

Every item you receive is carefully made by elderly Tibetan artisans—each piece carries their time, devotion, and blessings.Sometimes, the process takes longer due to the handmade nature, or delays may occur in transit due to customs or logistics issues.If there is any problem with your delivery, please don’t worry or feel frustrated. Simply message us via email or live chat and we will assist you right away.Our artisans rely on every order to support their livelihoods. We kindly ask you not to initiate a chargeback or dispute hastily, as it could hurt real people behind the product. Your understanding means the world to us.

Email: service@gletery.com

Chat: chat box on our website ✌

We are a small team based in a remote area of Tibet. Many of our customer service staff are elderly Tibetans with limited education, and it may take us a little longer to read and reply to emails in English.

However, please trust that we care deeply about every customer. As soon as we see your message, we will respond with sincerity.

If you want a faster reply, you're welcome to use the live chat window on our website.

We are a genuine, responsible small business. All orders are 100% shipped. If tracking hasn't updated or your package is stuck in customs, please give us a little time—we will follow up for you.

If you decide not to wait anymore, just contact us—we will gladly process a refund for you.

Please avoid opening a chargeback. It really hurts our small team. Every order helps elderly Tibetan artisans continue their sacred work. Thank you for your understanding and kindness. 🙏